Privacy Policy

Last Updated: August 8, 2026

1. Introduction

SamleApp AS ("we", "our", or "us") is the data controller for the Samle platform (the "Service"). Samle is a B2B software service whose primary purpose is document coordination for planning processes — including uploading planning documents, generating a coordination matrix, and producing AI-assisted draft revised text. The Service may also support citizen feedback collection as a secondary capability. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Company Information

When you register as a company or organization, we collect:

• Company name and type
• Contact person name
• Email address
• Phone number (optional)
• Address and city (optional)
• Payment information (processed securely through Stripe)

2.2 Project Information

When you create projects and use document coordination, we collect:

• Project title and description
• Project location and coordinates (where provided)
• Contact email for the project
• Uploaded planning documents and files processed for coordination purposes — including provisions (bestemmelser), plan description, specialist reports (fagrapporter), ROS analyses, municipal master plan (KPA) references, and other related planning materials
• Derived coordination outputs (for example matrix content, theme relevance, excerpts and draft revised text generated from your documents)

2.3 Citizen Feedback

When citizens submit feedback, we collect:

• Name
• Email address
• Address (optional)
• Phone number (optional)
• Feedback content and attachments

2.4 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and access logs

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service, including document coordination and related exports
• Process payments and manage subscriptions
• Send notifications about projects and feedback
• Respond to inquiries and provide support
• Improve and optimize the Service
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contractual necessity: To provide the Service you have requested
• Legitimate interests: To improve our Service and ensure security
• Legal obligations: To comply with applicable laws
• Consent: Where you have provided explicit consent

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Payment processors: Stripe processes payment information securely
• Service providers: Third-party services that help us operate the platform (including AI processing providers used to analyse uploaded documents for coordination)
• Legal requirements: When required by law or to protect our rights

6. Data Retention

We retain your data for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time by contacting us at support@samleapp.com.

7. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at support@samleapp.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

10. Cookies and Tracking

We use session cookies to maintain your login state and provide essential functionality. We do not use tracking cookies for advertising purposes.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact the data controller, SamleApp AS:

Email: support@samleapp.com
Support: support@samleapp.com